Inventory Policy

At CRKAY, we are committed to providing our customers with a smooth and transparent shopping experience. To ensure that our inventory is always up to date and our customers are informed, please review our inventory policy below.

1. Product Availability

  • We strive to keep our inventory updated to reflect the availability of our products accurately. However, due to high demand or unforeseen circumstances, some items may temporarily be out of stock.
  • In the rare event that an item is out of stock after an order is placed, we will notify you promptly via email, and we will offer either a full refund or an alternative product of equal value.

2. Backorders

  • If an item is on backorder, we will provide an estimated restock date. You will be given the option to either wait for the item to become available, choose an alternative product, or cancel your order for a full refund.
  • We aim to fulfill backorders as quickly as possible, but please note that backorder fulfillment times may vary.

3. Stock Updates

  • We regularly update our product listings to reflect real-time inventory levels. However, in the event of a sudden surge in demand or delays from suppliers, some items may not be immediately updated on the website.
  • If you wish to check the availability of a product before purchasing, please contact us, and we will provide you with the most current information.

4. Discontinued Products

  • In the case that a product is discontinued or permanently out of stock, we will update the product page to indicate it is no longer available. Customers who have placed an order for a discontinued product will be contacted and offered a full refund or replacement product.

5. Handling of Inventory Errors

  • If an error occurs with our inventory system and you receive an item that you did not order or is incorrect, please notify us immediately, and we will make arrangements to correct the issue at no extra cost to you.

6. Restocking and Reordering

  • If an item is out of stock but is expected to be restocked, we will work to replenish our inventory as quickly as possible.
  • You can sign up for restock notifications on specific product pages, and you will be notified via email when the product becomes available again.

7. Inventory Accuracy

  • We take great care in ensuring our inventory is accurate, but if any discrepancies arise, we will work with you to resolve any issues promptly.
  • Please feel free to reach out to our customer support team if you have any concerns about inventory.